Concord moves thousands of materials orders a week across contractors, sellers, and admins. I joined to rethink the load management experience — from dispatch to payment — so it could scale with demand. I mapped the end-to-end system using service blueprints, aligned use cases through the JTBD method, and audited the platform with heuristic evaluation. Then, I ran tree tests to validate a revised IA and tackled redesigns for quoting, tracking, and invoicing. Alongside the platform, I built a shared UI kit to reduce inconsistency and speed up design-dev handoff. Every change was measured against how much time and effort it saved on the ground.

I focused on redesigning the flows teams touched most — onboarding, quoting, tracking, and invoicing. I cleaned up navigation, clarified language, and simplified layouts so field teams didn’t have to second-guess the interface.

I focused on clarity and control across the core tasks: tracking, delivery, invoicing. Each decision aimed to make the system feel more like a tool and less like a puzzle. No shortcuts, just smaller steps in the right direction.